Shipping & Returns

Effective Date: July 30, 2026

Shipping

Processing Time

Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

Delivery Timeframes

• Standard shipping (US): 5–8 business days after processing.
• Expedited shipping (US): 2–4 business days after processing.
• International: 10–21 business days, depending on destination and customs.

Delivery estimates are not guaranteed. Delays caused by carriers, weather, or customs are outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your address and selected service. Promotional free shipping may be offered on qualifying orders — the applicable threshold is shown at checkout.

Returns & Refunds

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you may request a return within 30 days of the delivery date.

How to Start a Return

1. Email info@healthpillow.shop with your order number and reason for return.
2. We will respond with return instructions and a return address.
3. Ship the item back in its original condition. You are responsible for return shipping costs unless the item arrived damaged or defective.
4. Once we receive and inspect the return, we will process your refund.

Refund Processing Time

Refunds are issued to the original payment method within 5–10 business days after we receive and inspect your returned item. Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement.

Exceptions

• Items marked "final sale" or "clearance" are not eligible for return.
• Items returned outside the 30-day window may be refused or subject to a restocking fee.
• Items must be returned in a reasonably clean condition. Heavily soiled or damaged items may not be eligible for a full refund for hygiene reasons.
• Original shipping charges are non-refundable, unless the return is the result of our error.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us at info@healthpillow.shop within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.

Contact

For all shipping and return questions, contact healthpillow at info@healthpillow.shop.