Terms & Conditions

Effective Date: July 30, 2026

These Terms & Conditions ("Terms") govern your access to and use of the website operated by healthpillow ("we," "us," or "our") and any purchases you make through it. By using the site or placing an order, you agree to be bound by these Terms.

1. Acceptance of Terms

If you do not agree with these Terms, please do not use the site or place an order. We may update these Terms at any time; the version in effect at the time of your order applies to that order.

2. Product Descriptions and Pricing

We work to describe products and display pricing as accurately as possible. However, we do not warrant that product descriptions, images, or other content are error-free. Prices are subject to change at any time before you place an order. In the event of an obvious pricing error, we reserve the right to cancel any affected order, even after confirmation.

3. Order Acceptance and Cancellation

Your submission of an order is an offer to purchase. All orders are subject to acceptance by us, and we may refuse or cancel any order at our discretion, including for suspected fraud, inventory issues, or pricing errors. If we cancel an order after payment has been taken, we will refund the amount charged.

4. Payment Terms

Payment is due at the time of purchase. We accept the payment methods listed at checkout. By providing payment information, you represent that you are authorized to use the chosen payment method.

5. Shipping and Delivery

Shipping timeframes, costs, and options are described on our Shipping & Returns page. Estimated delivery times are not guaranteed, and delays caused by carriers or events outside our control are not our responsibility.

6. Returns and 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible products. See the Shipping & Returns page for the full policy, exclusions, and instructions.

7. Limitation of Liability

To the fullest extent permitted by law, healthpillow and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the site or any product purchased. Our total liability for any claim will not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms limits any liability that cannot be limited under applicable law.

8. Disclaimers

The site and products are provided on an "as is" and "as available" basis. Our products are comfort and posture aids and are not medical devices; they are not intended to diagnose, treat, cure, or prevent any disease or condition.

9. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the site will be resolved in a court of competent jurisdiction in the United States, unless applicable consumer protection law in your place of residence requires otherwise.

10. Contact

Questions about these Terms? Contact healthpillow at info@healthpillow.shop.